ElasticBox will not sell, rent or give away your personal information. It is part of our company's core values that we will properly value and protect any information our customers entrust to us via our systems.
All communication between the customer and ElasticBox systems is encrypted. Any confidential information that the user stores in our systems (e.g. AWS keys) is stored in an encrypted format.
When a customer stops using ElasticBox, its tenant and data will be deleted from ElasticBox's system. It'll take up to 60 days for the data to be completely removed from all systems and backups.
Information Collection and Aggregation
As part of our internal quality assurance and reporting processes, we might collect and store relevant customer information, including first and last name, telephone number, postal address, and email address.
All data transmitted from and to ElasticBox will be sent through encrypted channels. All private data stored in our servers will be encrypted prior to storage (passwords will be one-way hashed and salted). We rely on third party service providers for the physical security of our data centers. Their security processes include the use of firewalls, multi-factor security, including certificates, PINs and biometrics.
When this policy changes, we will post changes and updates on the site so that our customers are always aware of our current security and privacy practices.
Last updated: January 12th, 2014