Tag Archives: devops revolution

Tuning in to the real pain of customers

In my product management and marketing experience, I discovered that I carry a deep bias about our product capabilities and why it’s special — before a launch. On a whiteboard, in a spec, or in a usability lab, our product can and will change the world. Post-launch, when customers get their hands on our product, magical things happen. Intended use cases become irrelevant. Intended benefits change. Intended value changes. Read More

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